Privacy Policy
Last Masta Game Electronics · Orange Walk Town, Belize Effective date: October 27, 2026
This policy explains what information Last Masta Game Electronics ("Last Masta", "we", "us") collects when you visit lastmasta.com or contact us about a repair, what we do with it, and the choices you have.
Last Masta Game Electronics is a trading name operated by Leonardo Melendez, Orange Walk Town, Belize.
What we collect
When you contact us. The website has no forms. You reach us by phone or WhatsApp on +501 615-2891, or through our Facebook and Instagram pages. When you do, we receive whatever you choose to send. That is usually:
your name and phone number (or social media profile name)
details about your controller or console and what is wrong with it
photos you send so we can check the fault before you bring it in
the town or meeting point you choose for pickup or drop-off
the name and reference on your bank transfer, if you pay that way
the messages you send us and our replies
which of our Facebook or Instagram ads you messaged us from, if you came from one
Messages on Facebook and Instagram. When you message our Facebook or Instagram page, Meta passes the conversation to our customer records system through Meta's official tools for businesses. We receive your name (and Instagram username), an ID Meta gives you for our page only, the messages you send us and our replies, and the ad you came from, if any. We use this only to reply to you and keep a record of your repair or order. We do not use it for advertising and do not share it with other businesses.
When we work on your repair or order. We record what was done, our test results, photos of your device, courier and tracking details, and your invoices and payments.
When you visit the website. We use three analytics tools. They collect technical information automatically. They do not collect your name or phone number.
Tool | Provider | What it collects |
|---|---|---|
Google Analytics | Google LLC | pages viewed, time on site, approximate location (city or country), device and browser type, how you arrived (for example, from a Facebook ad) |
Microsoft Clarity | Microsoft Corporation | clicks, scrolling and mouse movement, which may be assembled into a replay of your visit so we can see where the site is confusing |
Cloudflare Web Analytics | Cloudflare, Inc. | page views and basic performance data, without cookies |
Google Analytics and Microsoft Clarity use cookies or similar technology to recognise a returning browser.
What we do not collect
We do not take card payments online and we never ask for card numbers. We do not access the games, accounts or saved data on any controller or console you give us for repair.
How we use it
to reply to you, give you a quote and arrange pickup, drop-off or courier delivery
to confirm the fault before we work on your device
to keep a record of the repair so we can handle any warranty claim
to confirm a bank transfer has arrived
to see how people use the website and improve it
to send you invoices and receipts, and to check after delivery that your device arrived and works
to tell you when an item you asked about is back in stock
to measure whether our Facebook and Instagram ads bring people to the site or to message us
We do not sell your information. We do not send you marketing messages unless you ask us to.
Who we share it with
Couriers, when you are outside Orange Walk Town and ask us to send or collect your device by courier. We give them only what they need for delivery, usually your name, phone number and town.
The analytics providers listed above, which process website data for us.
WhatsApp, Facebook and Instagram (Meta Platforms), which carry the messages you send us under their own privacy policies.
The services that run our customer records: Our customer records system is built and run for us by Space Agency.
Authorities, if Belize law requires it.
We do not share your information with advertisers. If we send you a link to an invoice, anyone you share that link with can see the invoice.
How long we keep it
We keep repair records (your name, your number and the repair done) for 12 months after the repair so we can handle warranty claims. Messages are kept with your record until you ask us to delete them. Invoices and payment records are kept as long as Belize tax and accounting rules require. Website analytics data is kept according to each provider's settings.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by messaging +501 615-2891 or our Facebook or Instagram page. If you ask us to delete it, we delete your details, messages and records, including anything we received from Facebook or Instagram, and tell you when it is done. We will reply within 30 days.
You can block or delete cookies in your browser settings. The site still works without them.
You can opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout.
Children
Parents often bring in a child's controller. If you are under 18, please ask a parent or guardian to contact us for you. We do not knowingly collect information from children through the website.
Security
Messages are kept on the business phone, protected by a passcode. No way of storing information is completely secure, so we keep only what a repair needs.
Changes to this policy
If we change this policy, we will update the effective date at the top of this page.
Contact
Last Masta Game Electronics Orange Walk Town, Belize Phone and WhatsApp: +501 615-2891 (9am to 8pm, every day)
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